Date: 2026-09-18 Channel: ops Permalink: https://ryevalley.slack.com/archives/C0A6XKM1ERG/p1789767899139109 Reported by: Michael Houck Owner of action: Ben (U07561UQ90S)
What happened
Michael noticed he has been charged by ElevenLabs for the last two months, despite the main account being on a 100% free grant plan. Turns out there are two separate accounts:
- Account 1 (main/grant): likely michael@ryevalley.co or houck@megaphone.network - free grant plan, no charge
- Account 2 (paid): ben@foundingjourney.com - Creator plan, has been charging
Ben was unaware a second account existed.
Commitment
Ben committed to:
- Try to get ElevenLabs to transfer credits from the paid account to the main one, and/or issue a refund for the two months of charges
- Cancel the paid Creator plan on ben@foundingjourney.com
Michael asked Ben to try transfer/refund first before canceling.
Open item
Main account email is unclear - Michael said it might be michael@ryevalley.co or houck@megaphone.network. Ben should confirm before canceling anything.
No deadline given. Follow up if not resolved by next weekly ops check.