- Duration: 17 min
- Platform: meet
- Source: Read.ai 01JXFWTE6F3Z5JG20RXA851WCM (https://app.read.ai/analytics/meetings/01JXFWTE6F3Z5JG20RXA851WCM)
Transcript
[Manuel @ Akountify]: the Not too bad. [Manuel @ Akountify]: I know they can get pretty bad down in the Yeah, just like the internet and the electricity here is super unstable. So like every, every two hours or one hour, it’s like the light goes out and you have to reset everything. Yeah. It would be actually helpful for me. [Michael Houck]: Like, Oh yeah, sure. Let me, let me turn it off. [UNKNOWN_SPEAKER]: Sorry about that. [Michael Houck]: Um, well look, man, first of all, just want to say, uh, sort of my bad and apologize for coming on strong and the DMS didn’t mean to to freak you out or be super aggressive or just be an asshole. But, um, so apologies for that. I think we were just a little frustrated that we hadn’t heard much. Um, so I wanted to just make sure we got in touch, but yeah, I, um, definitely no, no intention to, to take things in an aggressive way. So sorry if it was like that. No, no worries. [Manuel @ Akountify]: No worries at all. Same thing here as well. Like perhaps if I came back strong, I do apologize for that as well, man. [Michael Houck]: I think we both just, take a lot of pride and care in our products. [Manuel @ Akountify]: It’s a little bit hectic on our side. [Manuel @ Akountify]: It’s a problem, but it’s a good problem to have. But the demand we have currently versus the supply, because the supply takes longer to catch up. And it’s a good problem to have. It’s better to have a lot of clients than none, but it’s a bottleneck there as well. So it’s been a little bit hectic on our side as well. [Michael Houck]: Yeah, no doubt. And I think we definitely don’t want to stop using you guys or stop working with you guys because we do see the value and it does add a lot to our product. So no intention to move things away from you guys. I think it would be good to just get clarity on next steps and what the plan should be going forward. So maybe we just start there. Yes, I don’t know if you have the key highlights from the Slack. [Manuel @ Akountify]: So we can just go over them one by one if that makes any sense. [Michael Houck]: I have slack open too so I can I can see everyone like we can just cover that one by one So yeah, so I mean really really just there were three questions on our side. So I Know we had discussed a while ago adding a discount But I think it sounds like that doesn’t really make sense on your guys side anymore So I would propose that we just sort of scrap that one and just sort of leave it as it is if that works Yeah, we can see what we can do for the price you have now It would be actually lower than the current price. [Manuel @ Akountify]: So technically it’s like a discount but not a discount per se, because it’s just us honoring the other price you guys had when you signed up, because we’re currently increasing prices. And we see the trend going up just purely because of what I told you, like supply and demand kind of thing. Supply is a little bit shorter, but the demand is super, super high. So we have to, let’s say, slow down our customer acquisition, because we have zero marketing currently. Literally for the past six months, we spent zero on marketing. But for some reason, we’ve grown 30% month over month without actually wanting to. Scale up the team like take a breather and then we scale it up again yeah we can see what we can do like for the discount part like really you have the better pricing now in the future we can actually like let’s say entertain a larger discount as well like a hundred percent we just have to again bring more let’s say stability to our process here when it comes to supply demand and everything in between just being transparent as well because we get asked for every week and we just we just We could give the same discounts as before. [Michael Houck]: I Understand man. I think when we had talked about this it was back in Maybe like February or March or something So a while ago and I understand obviously you guys have seen awesome growth since then which is great So yeah, no expectation of of adding in an additional discount would love if we could keep price the same for now That would be a little bit unfair for us us to switch you back for the other price when actually one of the benefits of signing up early should be. [Manuel @ Akountify]: So it’s, it is a problem for us. Cool. [Michael Houck]: Well, I really appreciate that. Um, that that’s great. Um, okay. So we can, we can keep everything as is then there. We had also talked about consolidating billing, like you can count that on. That would be on our side. [Manuel @ Akountify]: We just have to post the other subscription on Stripe because we open it based on the timeline where you ask for the account. [UNKNOWN_SPEAKER]: Right. [Manuel @ Akountify]: You have like individual subscriptions, but we can just consolidate it into one. It will take us like five to 10 minutes, but even actually easier for us. [Michael Houck]: No, no urgency on that either. Um, just, uh, whenever you guys have, I know you guys are super busy. So whenever you have a second is fine. Um, and then where’s the last, last one was, Oh yeah. So Rizwan keeps flagging this to me. I don’t have a lot of context on what is or isn’t like working on his side. Uh, but he keeps mentioning that there’s like two accounts or something or maybe two or three that, or I think it’s just two, I don’t know, but that he’s just not getting results from or something. So do you have context there? [Manuel @ Akountify]: Like I don’t know if it’s something based on restrictions or like if we can highlight the problem they have, but in any case we can replace the accounts whether they’re restricted or if they don’t see or they don’t perform as well, we can either replace for any reason we can replace them as well. But I don’t know the specific reason as to what’s not working. I don’t know if it’s a restriction or Perhaps a login info or whatever it may be but we can definitely either replace them or sort the other thing whether it is a restrictor or whatever Okay, great. I’ll get some more context from him then Or maybe I’ll just have him put a message in the chat better like if you want for the other two things I already wrote it down here, but it’s Keeping the price the same and the consolidation no problem here for that part Just let me know because depending on his answer we have different approaches to what we would do if it’s a restriction of we verify if it’s not okay if it’s performing less okay we replace it in any case as well okay so it’s either likely a restriction on the account or just something’s not performing right on the account yeah either it’s one of the two either the account is live or something is like incompatible or whatever or the account is restricted that’s why he can’t access or anything okay I’ll message him right after we hop off and I think he’s probably asleep right now but um I’m sure he’ll um he’ll reply tonight and then Sounds good. You can just let me know on Slack and we can just, we actually have replacement ready. So whenever he lets me know like the reason or if he needs a replacement, it will take us like one hour or two to deliver them. [Michael Houck]: Okay, great. Yeah, I mean, that’d be amazing. So all sounds good then from my end. Anything I can do to help you guys out? [Manuel @ Akountify]: Oh no, on my side, to be honest, all set. In case like, to be honest, LinkedIn is in a period of changing a lot of, let’s say, terms and algorithms. So in case something pops up, we’re going to ping you on our side. For example, I don’t know if we told you, but last, the last two weeks we’ve been adding two factor authentication on every account because it’s a requirement from LinkedIn. So if anything like that pops up, we’re going to ping you in case that let’s say threatens your, your activity or whatever. We’re going to definitely let you know so far so good, thankfully, but just anticipating any other new updates from LinkedIn. Okay, cool. That sounds good. [Michael Houck]: Um, just keep us in the loop and I’ll also try to keep my ear to the ground. [Manuel @ Akountify]: I have like a, Like a creator manager person over there Yes, that’s good like to have an inside man we have a content moderator over there like a trust and safety guy Yeah, you know a few things are gonna do like how to bypass them or whatever but not because he’s working like with us, but he’s just The information we know how to handle it around that pretty much. That’s great, man I’m glad you guys have someone like that. [Michael Houck]: That’s a big that’s a big a big boon for you guys guys. [Manuel @ Akountify]: Our goal would be having like someone who could help us expedite the verification because sometimes waiting for LinkedIn, you can take two weeks. So if we had a guy that, that obviously would be like game changer for us. Cool. I’ll let you know. [Michael Houck]: Maybe, I mean, it sounds like you already have somebody, but if I, um, if I get connected to anybody who could be helpful there too, I’ll, I’ll pass them along to you. [Manuel @ Akountify]: Absolutely. Absolutely. I appreciate that as well. And anything else you need, like more than available in Slack as well. I know it’s a little bit tricky to, to as much time zones or whatever, but I’m trying my best to answer as fast as possible. [Michael Houck]: No, it’s all good. I definitely didn’t want you to expect that I was expecting you to get back to me over the weekend. [Manuel @ Akountify]: I just work every day myself. So that’s why. But yeah, no worries there. I’m gonna let you know whenever I consolidate it and just let me know whenever, like we know the reasons for the other two things so I can get the replacement ready as well and take it from there. [Michael Houck]: Okay, I’ll have Rizwan get in touch when he signs back on. So I really appreciate the time, man. And I hope you guys stay safe with the weather. Yeah, always a pleasure. [Manuel @ Akountify]: And thanks for the time today as well. [Michael Houck]: Have a good rest of the day. Talk soon, man. You too. See you.