- Duration: 10 min
- Platform: zoom
- Source: Read.ai 01JMJJ9JA2E4Y45WYB1G0B3ZZR (https://app.read.ai/analytics/meetings/01JMJJ9JA2E4Y45WYB1G0B3ZZR)
Transcript
[Lauren Parker]: There we go, sorry about that, hello. [Michael Houck]: Hey Lauren, how you doing? [Lauren Parker]: Good, how are you? [Michael Houck]: I’m good, I had a nice massage earlier, but then my engineering team has dropped the ball all day, so it’s been a mixed bag. [Lauren Parker]: You had a calm before the storm and then the storm came, sounds like, Yeah, how are you? I’m good, I like to call my Thursdays my Friday juniors, so I’m just like prepping mentally for next week and wrapping things up for the week, but very productive day for me at least. I wanna just start off by saying hello and hopefully we can figure out what the issue is. I might have you just share your screen and walk me through what you’re experiencing so we can hopefully get this fixed and get you moving and grooving with your affiliate links for the HubSpot for Startups program. [Michael Houck]: Yeah, I mean, we’d love to get started. We have another partner who’s interested in doing this with us. I’ve sort of gone from Holding them off to just having to ignore their emails, cause it’s been so long so. Would love to get started. Let me open up an email from Christine. I forgot what email address I was talking to her on. OK, here we go. Is the link the affiliate sign up link? Because I know there were two signed up for that I had to go through. [Lauren Parker]: Yeah, so it’ll be from impact.com. Well, you have already signed up, so it’s just a matter of accessing that account, I think, was my understanding. And it wasn’t allowing you to. [Michael Houck]: OK, so I click here. Sorry, my Wi-Fi is a little slow. Brazil right now. Then I see this and yeah, sometimes this shows up. I don’t know what this means. Looks kind of random, but Whatever that is, I click accept and then I go here, sign up with email. And then it says take me to log in. [UNKNOWN_SPEAKER]: I go there, I go to impact.com. [Michael Houck]: And then I log in with. The same email, the founding journey email right here. And then it takes me back here and I go click that. It takes me back here and repeat. Um, that is very odd. [Lauren Parker]: And you don’t remember the username or password. Like if you were to just manually put that in that way, highly doubt that I made one. [Michael Houck]: Whenever I see a Google auth login, I, Okay, so the issue is with that. [Lauren Parker]: I’m tempted almost to just have you, because I’m assuming, did you ever get like a confirmation email from the support ticket that I submitted on your behalf from Impact? Lovely. I think the fastest, it’s not like, I don’t think anything of this situation is ideal, but the fastest way around this would to have you create a new, like a completely new account. But then it won’t let you with your email. Okay. Let’s see if I can escalate this with our CSM and have them get back to you like this week so we can get this sorted. ASAP. I’m going to CC you in that email too. So they pick it up. I do apologize for the delay. And he his name is Mike. He’s very quick. So I would imagine escalating it to him. We’ll get this sorted by end of day tomorrow. Eastern Standard Time. Unfortunately, there Yeah, I can’t do anything on my end. But this gave me a better understanding of what what is going on. [Michael Houck]: Yeah, it’s just an endless loop that I’m that I’m stuck in here. So OK, I guess add me that email and hopefully he can. He can solve this. Yeah, I mean we have, you know, 70,000 founders who subscribe to our newsletter who I’d love to get you guys. [Lauren Parker]: Yep, I’m going to make that known too and that we want this sorted like ASAP and I’m assuming others are running into the same issue if they’re taking that route so. It’s not just you. So I’d imagine they’d want to fix this ASAP anyways. [UNKNOWN_SPEAKER]: Cool. [Michael Houck]: Okay, Lauren. Well, I appreciate it. Let me know if anything else comes up you need from me. Otherwise, I’ll keep an eye on that email thread. [Lauren Parker]: I’m going to send it over in the next five minutes. So it should pop up in your inbox.