Channel: Megaphone Permalink: https://ryevalley.slack.com/archives/C06UJ3V2HEV/p1788451953538369 Owner: Ben (U07561UQ90S) Date: 2026-09-03
What Changed
Ben added escalation guidance to Fin (Megaphone’s AI support bot) so that when a creator needs a deposit receipt, Fin will now hand off to a human rather than loop them in an automated cycle. Deposit receipts must be manually triggered by a human and Fin cannot complete them autonomously.
Why
A paying Megaphone caster was looped by Fin on Aug 12 asking “is this a scam platform?” and no human ever saw the thread. Ben looped the incident with Michael over email on 8/12, removed the affected accounts, and sent the deposit receipt manually.
Additional Context
Ben also confirmed: “I added this escalation guidance so Fin will transition to a human to finalize the deposit receipts since they have to be manually triggered by a human.”
Standing Rule
If a Megaphone creator asks Fin about a deposit receipt, Fin should now escalate to a human. If this is not happening, flag to Ben.